• Walkabout
    Manufacturing Problem

    We have been alerted to a manufacturing problem with our Walkabout Blu-ray edition that occurs on a limited number of players. The affected players are:

    Sony BDP-350 and BDP-360
    Pioneer BDP-05FD and BDP-120
    Sharp BD-HP22U, BD-HP21U, and BD-HP20U
    Memorex MVBD2520
    Insignia NS-2BRDVD

    The disc will not load in the Insignia and Memorex players, and with the others, about fifty minutes into the feature, the audio and video begin to skip and stutter. We are working with the pressing plant to resolve this issue as soon as possible. If you have our Walkabout Blu-ray disc and own one of these players, please e-mail Jon Mulvaney so that we can notify you as soon as replacement copies become available.

    On Five

Related Films

19 comments

  • By Trevor
    June 08, 2010
    04:43 PM

    I've had the same problems with Days of Heaven and Stagecoach with my Memorex player, which is listed above. Anyone else?
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  • By I
    June 08, 2010
    05:19 PM

    I have the same problem with Days of Heaven
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  • By George Papamarg
    June 08, 2010
    06:45 PM

    Maybe firmware updates should be less costly than recalls?
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  • By Paul
    June 09, 2010
    05:00 AM

    George-I have the firmware update and it skips and stutters.
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  • By BEN
    June 09, 2010
    05:21 AM

    I'm sure George is talking about future firmware updates, of course not the current.
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  • By Ryan
    June 09, 2010
    08:37 AM

    My Sony BDP-N460 encountered the skipping fifty minutes into the feature as well.
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  • By Steven
    June 09, 2010
    11:41 PM

    I've had problems with my Magnavox NB500MS9...around 50 mins it stops completely and i have to shut it off. And it won't play any scenes after 50 mins.
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  • By Jeff
    June 10, 2010
    09:40 PM

    I had a similar problem with the recent BR edition of Yojimbo. (I returned that one) When I had this come up with the BR for Walkabout I contacted Sony and they sent me the most recent software update in the mail. After I ran the software update disc in my Sony BDP-S360 everything works just fine. I don't like to run updates over the internet because I have had bad experiences with brand new software updates and bugs... Hope this helps.
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  • By Jeff
    June 10, 2010
    09:40 PM

    I had a similar problem with the recent BR edition of Yojimbo. (I returned that one) When I had this come up with the BR for Walkabout I contacted Sony and they sent me the most recent software update in the mail. After I ran the software update disc in my Sony BDP-S360 everything works just fine. I don't like to run updates over the internet because I have had bad experiences with brand new software updates and bugs... Hope this helps.
    Reply

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  • By Mark
    June 11, 2010
    02:55 PM

    It also freezes using the LG 570 player. I actually had to unplug it to eject the disc.
    Reply

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  • By Cris
    June 16, 2010
    01:36 PM

    To Criterion, I have been trying to email you about my problem with "Walkabout" Blu-Ray and can not get through. I have tried several diferent emails that you have provided and none of them will let me send. Do you have a Phone # or can you send me an email. Please advise.
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  • By Jda
    July 05, 2010
    08:44 PM

    Has anyone heard any news on exactly when these replacements will ship? it's been a month since I heard anything from criterion on this issue.
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  • By Sean Menzies
    July 23, 2010
    06:15 PM

    I had the same problem with DAYS OF HEAVEN; it wouldn't play past the 47 minute mark. But I updated my firmware and it plays beautifully now. I just bought WALKABOUT, hoping that my recent update will get me through it. If not, it will have to be replaced by Criterion. It's odd how no other company seems to have these problems. I don't care about menu designs, or timelines or special this and that. I know how movies are made. I simply just want to enjoy the film.
    Reply

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  • By Brad
    July 26, 2010
    05:05 PM

    I am having the same problems with the Red Shoes and Black Narcissus Dvd's that were just released. I sent Jon and email and I hope to hear back from him soon!
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  • By BK
    August 29, 2010
    09:10 AM

    I'm still waiting on the announcement of a replacement disc for Walkabout. Have these been sent out yet?
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  • By Tim T.
    September 04, 2010
    10:46 PM

    The Red Shoes Blu Ray won't play on my Sony Player- Sent Jon an email
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  • By Albert S
    September 15, 2010
    10:10 AM

    I just bought "Walkabout" yesterday at Best Buy. It will not load in my Sony BDP-N460, but plays fine in my older Sony BDP-S350 player and my sons PS3. The BDP-N460 is fully updated also.
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  • By RojD
    October 09, 2010
    10:23 PM

    Had the same problem on a PS3 with updated firmware (v. 3.5). Error message said "This video cannot be played" and a number: (80029940)
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  • By François Constantineau
    March 17, 2011
    07:12 PM

    For the Sony BDP-360, a firmware upgrade to version 011 fixed the problem for me (version released in March 2011).
    Reply

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