FAQ

Channel Support

What is the Criterion Channel?

The Criterion Channel is an independent streaming service that features an eclectic mix of classic and contemporary films from Hollywood and around the world, many not available anywhere else. In addition to hosting the Criterion Collection and Janus Films’ celebrated library of more than 1,000 films, it also features titles from a wide array of studio and independent licensors and original programming exclusive to the service. Along with the constantly refreshed thematic programming, subscribers to the Criterion Channel can also enjoy 350 shorts and 3,500 supplementary features, including trailers, introductions, behind-the-scenes documentaries, interviews, video essays, commentary tracks, and rare archival footage.

How much is a subscription to the Criterion Channel?

A monthly subscription to the Criterion Channel costs $10.99USD a month, and an annual subscription costs $99.99USD a year. This includes a free 14-day trial for you to try out the service with no obligation. After your free trial ends, your credit card will be charged at either the monthly or annual rate you selected when you registered for an account. You may cancel or pause your subscription at any time. To set up an account, please visit the Subscription Page at CriterionChannel.com.

If I have an account at Criterion.com, can I watch the Criterion Channel?

Unfortunately, no. Criterion.com and CriterionChannel.com have separate accounts and billing that are not linked, even though they are both Criterion Collection ventures. This may change in the future, but for now they are separate.

Criterion.com is a site where you can purchase Blu-rays and DVDs, put together and share your Criterion Collection Wish List, keep track of the Criterion titles you own in My Collection, and read the articles in our online magazine, the Current.

You cannot stream movies from Criterion.com. You must sign up for an account at CriterionChannel.com if you want to stream movies.

If I live outside of the United States and Canada, can I stream movies from the Criterion Channel?

The Criterion Channel is available only in the U.S. and Canada. We’d love to launch the Criterion Channel worldwide, but there are complexities involved that we’re not ready to take on just yet. One step at a time!

I set up a Criterion Channel account and subscription and have some questions. Where can I find answers?

For help with your Criterion Channel account settings, visit the Account Settings Page at CriterionChannel.com

For help with your Criterion Channel subscription, visit the Subscribing Help Page at CriterionChannel.com

What devices can I use to watch the Criterion Channel?

You can stream Criterion Channel content via apps (available in App stores) for Apple TV 4 (and newer), Amazon Fire, Roku, iOS, and Android devices, and via an internet browser using a desktop computer, tablet, or smart phone.

For more information, visit the Watching Help Page at CriterionChannel.com.

I’m having issues watching content on the Criterion Channel. What do I do?

For help troubleshooting any viewing issues you may be having, visit CriterionChannel.com/Help

I still need help! How do I contact you?

You can reach our customer service department by sending an email to: channelhelp@criterion.com

Please note that emails are answered Monday to Friday during business hours ET. Please include your name and e-mail address with your questions or comments.