• We have confirmed that certain Blu-ray discs pressed at a replication facility that we used for a period in 2010 have become defective, showing a noticeable bronze discoloration on the underside and developing playback problems. We have confirmed the problem on seven titles, though not on all copies of those titles. All of these titles have since been re-pressed at a different pressing plant, and the vast majority of discs in circulation should not be affected.

    The potentially affected Blu-ray titles are:

    Howards End

    M

    Monsoon Wedding

    Monterey Pop

    Paris, Texas

    Pierrot le fou

    Ride with the Devil

    The Seventh Seal

    Summer Hours

    Walkabout

    If you have found that your Blu-ray copy of one of these titles does not play, please send your disc to the following address for a replacement:

    Jon Mulvaney
    The Criterion Collection
    215 Park Avenue South
    5th floor
    New York, NY 10003

    Please include only your disc—no packaging—along with the address to which you’d like us to mail your replacement. We will not be replacing or exchanging packaging. There is no need to email us in addition.

    If we learn that other titles are similarly defective, we will add them to this list and continue to replace them as well.

    Thank you for your patience and understanding.

138 comments

  • By Christopher House
    February 01, 2016
    03:51 PM

    Jon Mulvaney, is Le Cercle Rouge (Blu-ray) a part of the disc replacement program yet? I have playback issues with it... sent you an email. It completely stops at 1 hr, 51 mins and no way to go past the freeze. Are there many reported problems with this title? I am assuming it is the same problem as the above mentioned titles, since it came out at the same time.
    Reply
    • By dlazarus73
      April 23, 2016
      06:54 AM

      I am having the exact same problem with my disc at 1 hour and 51 minutes in. :( I just emailed John. I hope I can get a replacement for this OOP blu-ray...If not then it will be very expensive and a crap shoot to not get the same defect.
  • By Dungus_Crab
    February 07, 2016
    02:31 PM

    Just discovered that my blu-ray of Repulsion has "bronzed", rather noticeably so, it looks like someone set fire to the disc. The issue is so severe that I can't get past the main menu (and even then sometimes the background video clip underscoring the menu won't load, leaving the menu options against a silent, black screen), and even then that's only when the disc actually starts. I bought the disc brand new from amazon 3 1/2-2 years ago. Shrink wrap was on it until I finally opened it to show to some friends about a month ago. Is there anything that can be done for me? Would happily do the disc replacement program detailed above, just want to be ask if Repulsion qualifies. Any help appreciated!
    Reply
    • By Dungus_Crab
      February 07, 2016
      02:33 PM

      Just checked my amazon account, I purchased the disc 5/9/13. Just providing this info in case it helps.
  • By Andrew H.
    February 28, 2016
    11:24 AM

    I discovered recently that my Howards End blu-ray disc had suffered this fate and hadn't been aware of the problem. Since that title is out-of-print, I was concerned I might not be able to get a replacement through this program. However, I contacted Criterion and got confirmation that they would be able to provide a replacement. I mailed back my defective disc on Feb. 19 and received a replacement 8 days later. Quite quick! And the new disc plays fine. I am grateful to have received a replacement, since this is a wonderful film.
    Reply
    • By Keith
      April 29, 2016
      11:21 AM

      Can anyone confirm what is the disc manufacturing number so i can check my disc is part of the affected batch ? thanks
  • By dlazarus73
    April 23, 2016
    06:07 AM

    Le Cercle Rouge (Blu-ray) freezes for me at 1 Hour 51 minutes in. This disc was VERY expensive to buy since it was OOP. Am I out 130 dollars or can I get a replacement? I just need the disc. Thank you in advance.
    Reply
    • By Christopher House
      April 25, 2016
      04:45 PM

      You should email Jon Mulvaney on this... he is very good about taking care of us Criterion enthusiasts/collectors. He has left his address on several posts above. Good luck!
    • By Andre Sousa
      October 16, 2016
      01:10 PM

      Did you get a replacement for Le Circle Rouge? My disc has exactly the same problem, which means it was a problem during production. I sent an email but never got a reply.
    • By Johnny B
      January 08, 2017
      01:21 PM

      Did anyone get a response to this? I just found out my Blu Ray has the same freezing issue at 1 Hour 51 minutes in.
  • By David McKee
    May 24, 2016
    02:51 PM

    Is this exchange policy in effect? I only recently learned that my "Howard's End" and "Walkabout" copies were fatally bronzed. I'm checking some of the other at-risk BDs: "The Seventh Seal" appears to have escaped the plague (ironically, given the subject matter) but I'm still playing catchup with the others.
    Reply
    • By Harold R Smith Jr
      May 25, 2016
      01:25 PM

      I also had a bronzed Walkabout disc which I sent to the address above on May 3rd and have yet to get a replacement. I included my e-mail address with the note and have not gear anything either.
  • By Jordan
    June 15, 2016
    08:19 AM

    I'm having issues with my blu ray copy of Mulholland Dr., there's quite a few scenes that contain frames with noticeable streaks of discoloration. It makes for an eye sore depending on the blu ray player (ps4 being the worst). Disappointing for such a great release! Is this an issue Criterion is aware of?
    Reply
    • By Monkey_Mafia
      July 08, 2016
      09:03 PM

      Have you gotten an answer to this problem? Because I am expierencing the same thing.
  • By Michael Parker
    June 26, 2016
    03:20 AM

    One of my all time favorites is HOWARD'S END. Beautiful and has so much personal meaning to me. I bought the Blu ray edition on Amazon and was horrified by the picture quality. Static noise, super grainy in a way that is NOT the film stock. It's as if some terrible electronic interference was happening. It breaks my heart, this picture is so full of beautiful visuals, lighting...a joy to see! But the Blu ray transfer is dreadful to the point I can watch it. I also noticed the underside has a very slight yellowish hue. I'm not sure if this is the "bronzing" mentioned in this post, but the disc doesn't have that usual silver mirrored look. My question is, would I be able to mail my disc to the address above and receive a replacement that plays beautifully without all the static fuzzy disruption? I hope to get an answer to this question soon, I am in readiness to nail in this disc for a proper replacement. Thank you!
    Reply
  • By Michael Parker
    June 26, 2016
    03:23 AM

    But the Blu ray transfer of HOWARD'S END is dreadful to the point I CANNOT watch it.
    Reply
  • By Cesar Luna
    September 17, 2016
    07:31 PM

    It's the exchange program still available? I think my M blu-ray has a problem on the disc surface! :( I became aware of this issue about three weeks ago, and all thanks to somebody who mentioned me the issue with the ERASERHEAD blu-ray missing some footage. One thing led to the other. Can I still send my M and ERASERHEAD Blu-ray Discs for an exchange? I'm currently watching other titles in my collection to see what if I find other problems. My PIERROT LE FOU and HOWARDS END Blu-ray Discs (now OOP) played perfectly and do not show any "bronzing", or some other issues. PLEASE, any new information is totally appreciated! Thanks for your patience!
    Reply
  • By Shane D.
    March 05, 2017
    04:47 PM

    I'm very late to the game with this issue, but I too am wondering if the exchange program is still available. I just noticed what seems to be slight bronzing on my copy of Days of Heaven. Playback doesn't seem to be affected, however I don't know if that'll be the case next week, next month, or next year if the bronzing worsens. And because Criterion can lose their distribution rights, I'm reluctant to sit back for long to see what happens.
    Reply
    • By Jon Mulvaney
      March 06, 2017
      05:07 PM

      Hi Shane, Email us at mulvaney@criterion.com, and we'll get that taken care of for you. Thanks.
  • By Spencergo
    April 04, 2017
    01:47 PM

    I just attempted to rewatch Solaris which is an early 2011 Blu-ray it also shows some bronzing and plays ok through most of the film then goes haywire It is not on the list however it has the same issues as the late 2010 pressings CAN THIS BE EXCHANGED?
    Reply
  • By scarecroe
    April 23, 2017
    04:18 PM

    I bought Solaris on Amazon in September 2016 and I'm just now (April 2017) attempting to play it. My PS4, which is up to date and doesn't have a problem with any other discs, won't play it after several attempts at troubleshooting. Can this be replaced?
    Reply
  • By Jimmy
    April 24, 2017
    04:25 PM

    Jon, I sent you an email regarding my defective BIGGER THAN LIFE blu ray. Not only has the brilliant color faded, but picture starts breaking up at 19 minutes and continues to do so after that point. It used to play perfectly. Now it's unwatchable. How do i proceed? Should I wait for a response to my email, or should I go ahead and send the defective disc to you for replacement? Thanks for your help.
    Reply
  • By GatorShea
    May 20, 2017
    11:39 AM

    I have several bad discs from that list. Are we still able to send them in for replacements? Thank you!!!
    Reply
  • By GatorShea
    May 20, 2017
    11:43 AM

    Also, after going through some of my discs, 8 1/2 is also completely bronzed. Can it be exchanged?
    Reply
  • By Francisco Pablo Arriagada Ray
    May 23, 2017
    04:29 PM

    Hi! I recently bought a Le Cercle Rouge (expensive OOP blu ray) and it freezes on the criterion loading logo at the very beginning, then it fades to black and the menu never appears :'( The disc doesn't have any scratch or bronzed. I tried on several blu ray and computers with bd player ¿Anyone have that problem on any other blu ray?
    Reply
    • By Jon Mulvaney
      May 23, 2017
      04:40 PM

      Hi Francisco Pablo Arriagada Ray, I'm sorry to hear about the trouble with your LE CERCLE ROUGE disc! Please send me an email at mulvaney@criterion.com and I'm happy to help. Jon
  • By Matt
    June 11, 2017
    04:46 PM

    My Summer Hours disc is bronzed and it freezes about an hour into the film. Is the address for a replacement still the correct address to send the defective disc too?
    Reply
  • By Chris_M
    June 13, 2017
    06:37 AM

    Hello, my BR of Solaris freezes from 2:00:00 to 2:21:00. I tested it on a 2nd player and I got the same issue. Is it possible to proceed to an exchange? (I live in France)
    Reply
    • By Jon Mulvaney
      June 13, 2017
      12:48 PM

      Hi MULLER, Sorry to hear about this trouble with your SOLARIS disc! Please send me an email at mulvaney@criterion.com and we can go over some troubleshooting options. Thanks, Jon
  • By Chris_M
    June 14, 2017
    08:06 AM

    Ok, thanks, Jon.
    Reply
  • By Reeniop5
    June 18, 2017
    12:34 PM

    Was watching Solaris today and also had the same issue as Chris_M. Sent you an email Jon if any troubleshooting options before I send the disc for exchange. We may need to add to above list.. Thanks Jon!
    Reply