Exchanging Defective Discs
We have confirmed that certain Blu-ray discs pressed at a replication facility that we used for a period in 2010 have become defective, showing a noticeable bronze discoloration on the underside and developing playback problems. We have confirmed the problem on seven titles, though not on all copies of those titles. All of these titles have since been re-pressed at a different pressing plant, and the vast majority of discs in circulation should not be affected.
The potentially affected Blu-ray titles are:
Pierrot le fou
Ride with the Devil
The Seventh Seal
If you have found that your Blu-ray copy of one of these titles does not play, please send your disc to the following address for a replacement:
The Criterion Collection
215 Park Avenue South
New York, NY 10003
Please include only your disc—no packaging—along with the address to which you’d like us to mail your replacement. We will not be replacing or exchanging packaging. There is no need to email us in addition.
If we learn that other titles are similarly defective, we will add them to this list and continue to replace them as well.
Thank you for your patience and understanding.